Return & Exchange Policy 

Return fee: $4.99

Through this option we will provide a refund for the original amount you paid for the product minus a $4.99 Return Fee.

In the event that a refund or exchange is made due to an error of Eternal Kiss or a faulty product, this return will not imply any additional cost for you.

To be eligible for Returns or Exchanges you must meet our Return Policy guidelines:

• We only replace items if they are defective or damaged. If you need to exchange it for the same item send us an email to support@eternalkiss.co.nz. Also, if you realized the product you bought was not your size, don’t worry, contact us within 24hours and we will get on to it.
• Products that are damaged as a result of normal wear and tear are not considered to be faulty, therefore cannot be returned or exchanged.
• For faulty items, we will make a full refund to you as soon as possible.
• The product must be unwashed and unused. No stains, damage or odors, otherwise they will not be accepted.
• The product must be in its original packaging, no label must have been removed, including hygiene liners.
• Bikinis that have been worn cannot be returned or exchanged, for reasons of hygiene.
• Unfortunately, we are unable to accept returns on all Earrings due to hygiene reasons. If it is damaged, please email us at: support@eternalkiss.co.nz
• Only regular priced products may be refunded, unfortunately, sale products are not valid for any refund.
• The products you purchased under a discount or promotion are not valid for any refund.

Please do not send your purchase back to the manufacturer, only to us.

To complete your return, we require a receipt or proof of purchase. We highly suggest that you keep your e-mail with purchase confirmation.

If you have any questions before making any return or exchange, do not hesitate to contact us. The fastest way to contact us is through our email support@eternalkiss.co.nz